Community Outreach Specialist

24 hours ago

Charleston, West Virginia, United States Oak Street Health Full time
About the Role

We are seeking a highly motivated and results-driven Community Outreach Specialist to join our team at Oak Street Health. As a key member of our Outreach team, you will play a critical role in building relationships with community leaders and driving patient growth.

Key Responsibilities
  • Community Outreach and Engagement
    • Research and understand the landscape of influencers and community partners in your assigned market.
    • Prospect and cold call local businesses in your assigned territory, such as senior buildings, libraries, churches, and senior groups.
    • Impact patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare-eligible adults.
    • Work with local leaders in the community to identify opportunities to further expand and develop new channels of patient growth.
    • Collaborate with Regional Partnership Managers to build and maintain relationships with insurance agents.
  • Account Management
    • Build and nurture relationships with local leaders (field account managers) to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve.
    • Act as the point of contact for both the Outreach Team and community partners that want to engage in cross-functional initiatives.
    • Maintain regular touchpoints and contact with key stakeholders, discussing topics such as:
      • Reviewing weekly KPIs (new leads generated or new patients added).
      • Updates on current status of initiatives.
      • Discussing new updates in the center (Medicare 101 events, new providers joining, etc.).
    • Event Planning
      • Develop and manage a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community.
      • Coordinate all details of the events both internally and externally to ensure that events are engaging, well-attended, and drive lead generation.
      • Clearly communicate objectives, strategy, and expectations for each event with Regional Directors of Growth, Outreach Managers, and Outreach Executives.
    • Sales
      • Generate field account engagement by proactively working with local leaders on community outreach opportunities.
      • Maintain internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives.
      • Plan lead generation and community engagement at least 2 weeks in advance to strategically develop and maintain a lead pipeline.
      • Other duties as assigned.
    Requirements
    • Previous experience in account or community engagement.
    • Comfort with cold calling and prospecting in a business-to-business environment.
    • Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added.
    • Unique ability to adapt and overcome external relationship issues for positive outcomes.
    • Ability to manage multiple projects and accounts simultaneously.
    • Ability to work proactively to generate new growth opportunities for our Outreach Teams.
    • Public speaking combined with strong written and verbal skills.
    • Bachelor's degree or equivalent work experience required.
    • Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
    • US work authorization.
    • Someone who embodies being 'Oaky'.
    What does being 'Oaky' look like?
    • Radiating positive energy.
    • Assuming good intentions.
    • Creating an unmatched patient experience.
    • Driving clinical excellence.
    • Taking ownership and delivering results.
    • Being relentlessly determined.
    Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patients' communities, and focused on the quality of care over volume of services. We're an organization on the move, with over 150 locations and an ambitious growth trajectory, attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits
  • Mission-focused career impacting change and measurably improving health outcomes for Medicare patients.
  • Paid vacation, sick time, and investment/retirement 401K match options.
  • Health insurance, vision, and dental benefits.
  • Opportunities for leadership development and continuing education stipends.
  • New centers and flexible work environments.
  • Opportunities for high levels of responsibility and rapid advancement.

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