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Automotive Customer Service Specialist
2 months ago
The Automotive Customer Service Specialist plays a vital role in the service department by coordinating service appointments and promoting additional services to clients.
KEY RESPONSIBILITIES:
- Schedule service appointments efficiently and manage customer inquiries.
- Provide customers with detailed information regarding their vehicle's maintenance and repair needs.
- Maintain a high level of customer satisfaction as per the standards set by management.
- Communicate effectively with customers to understand their vehicle issues and provide accurate estimates for service costs.
- Ensure all repair orders are clear and concise, and follow up on the progress of each service request.
- Foster strong relationships with customers to encourage repeat business and referrals.
COMPENSATION AND BENEFITS:
- Competitive salary and performance-based incentives.
- Employee discounts on services and products.
- Comprehensive benefits package including medical, dental, and vision coverage.
- Retirement plan with employer matching contributions.
- Paid time off and holiday pay.
QUALIFICATIONS:
- High School Diploma or equivalent required.
- Minimum of 2 years of experience in a customer service role, preferably in the automotive industry.
- Strong communication skills, both verbal and written.
- Proficient in computer use and online navigation.
- Ability to work collaboratively in a team environment.
PHYSICAL DEMANDS:
- Ability to stand, walk, and communicate effectively throughout the workday.
- Occasional lifting of items up to 10 pounds.
ABOUT THE COMPANY:
LaFontaine Chrysler Dodge Jeep Ram of Walled Lake is part of the LaFontaine Automotive Group, a family-owned business dedicated to providing exceptional automotive services while fostering community relationships. Our mission is to create lasting connections with our customers and support local initiatives. We pride ourselves on our core values of accountability, respect, and teamwork.
