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Administrative Coordinator

2 months ago

Missoula, Montana, United States Consumer Direct Care Network Full time

Job Summary:

The Administrative Coordinator I coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound interactions, to ensure positive business growth and development. Coordinate and manage daily intake and referral processes to drive business growth and development. Process client and attendant enrollment paperwork. Coordinate authorization processes and meet general customer service objectives to ensure positive business growth and development. Handle specialized tasks and/or projects as assigned. Responsible to behave in a manner that will promote a cohesive office environment, as well as support day-to-day operations, and client advocacy.

Key Responsibilities:

  • Provide exceptional customer service to internal and external clients.
  • Handle inbound/outbound interactions, providing accurate answers to queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering assistance and support.
  • Provide administrative and clerical support including mailing, scanning, faxing, and data entry tasks.
  • Process forms and documents in relevant systems.
  • Support accounts receivable efforts by auditing service authorizations for accuracy and facilitating corrections from MCO representatives.
  • Communicate effectively.
  • Comply with applicable legal requirements, standards, and policies, and procedures.
  • Maintain the necessary skills and knowledge to coordinate workflow.
  • Exhibit an intermediate level of computer efficiency.
  • Demonstrate effective problem-solving and decision-making skills.
  • Participate in professional development and training activities.
  • Bilingual preferred in various locations.
  • Other duties as assigned.

Requirements:

  • High School Diploma or GED preferred.
  • Previous office experience preferred.
  • Combination of education and experience.
  • Be able to successfully pass a background screening.
  • Employees must provide their own reliable internet if working a remote/hybrid position.

Work Environment:

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.