Patient Access Representative

3 days ago


Woodbridge, Virginia, United States Sentara Healthcare Full time
Job Summary

The Patient Access Representative is responsible for all aspects of the patient registration process, including:

  • Verifying patient identity and selecting the correct patient record
  • Reviewing schedules and physician orders to register the patient for the appropriate service
  • Scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record
  • Explaining and completing complex regulatory and compliance documents and adhering to all applicable privacy and compliance standards
  • Explaining and collecting co-payments, deposits, and outstanding balances and performing the transactions securely

Key Responsibilities:

  • Greet patients and families, answer questions, and ensure patients arrive at the appropriate service area at the right time
  • Perform scheduling, pre-admission, and discharge duties
  • Provide supervision and patient information updates to families in waiting rooms

Requirements:

  • High School Grad or Equivalent (Required)
  • Customer Service, Data Entry Skills
  • Active Listening, Critical Thinking, Persuasion, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Time Management

About Sentara Healthcare:

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.



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