Patient Access Representative
3 days ago
The Patient Access Representative is responsible for all aspects of the patient registration process, including:
- Verifying patient identity and selecting the correct patient record
- Reviewing schedules and physician orders to register the patient for the appropriate service
- Scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record
- Explaining and completing complex regulatory and compliance documents and adhering to all applicable privacy and compliance standards
- Explaining and collecting co-payments, deposits, and outstanding balances and performing the transactions securely
Key Responsibilities:
- Greet patients and families, answer questions, and ensure patients arrive at the appropriate service area at the right time
- Perform scheduling, pre-admission, and discharge duties
- Provide supervision and patient information updates to families in waiting rooms
Requirements:
- High School Grad or Equivalent (Required)
- Customer Service, Data Entry Skills
- Active Listening, Critical Thinking, Persuasion, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Time Management
About Sentara Healthcare:
Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
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