Boutique Lodge Operations Director

2 weeks ago


Sebring, Florida, United States Gecko Hospitality Full time

Gecko Hospitality seeks a driven and experienced Operations Director to lead our charming boutique lodge nestled in the picturesque Blue Ridge Mountains of North Carolina.

As Operations Director, you will be responsible for ensuring the seamless functioning of all lodge departments, delivering exceptional guest experiences, managing staff, and driving overall business success. This is an exciting opportunity to lead a team in a stunning natural setting, providing guests with memorable and relaxing experiences.

  • Operations Excellence: Oversee and manage all aspects of the lodge's day-to-day operations, including front desk, housekeeping, food and beverage, maintenance, and guest services. Maintain the highest standards of service excellence and ensure adherence to company policies and procedures.
  • Guest Experience Champion: Foster a guest-centric culture and strive to exceed guest expectations. Implement strategies to enhance the overall guest experience, maintain high levels of guest satisfaction, and address any guest concerns or feedback promptly and professionally.
  • Team Leadership & Development: Recruit, hire, and train a skilled and motivated team. Provide ongoing coaching and feedback to employees, encouraging their professional growth and ensuring they deliver top-notch service. Foster a positive and collaborative work environment.
  • Financial Stewardship: Develop and manage the lodge's budget, monitor expenses, and implement cost-effective measures without compromising service quality. Work towards achieving financial targets and maximizing profitability.
  • Strategic Growth & Marketing: Collaborate with the marketing team to develop and execute marketing strategies to attract new guests and maintain relationships with repeat visitors. Promote the lodge's unique offerings and events to drive revenue growth.
  • Quality Assurance & Compliance: Maintain the lodge's compliance with industry regulations, health, and safety standards, ensuring a safe environment for guests and staff.
  • Resource Management: Oversee inventory levels for supplies, equipment, and other lodge resources. Implement efficient procurement processes to ensure smooth lodge operations.
  • Community & Vendor Relations: Build positive relationships with the local community and vendors. Seek opportunities for partnerships and collaborations to enhance the lodge's reputation and guest offerings.


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