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Hotel Restaurant Operations Director
2 months ago
Overview
Gecko Hospitality is searching for a highly motivated and experienced individual to lead our hotel restaurant operations as a Hotel Restaurant Operations Director. The ideal candidate will possess strong leadership skills, exceptional communication abilities, and a proven track record of success in the hospitality industry.
Key Responsibilities
- Manage all daily operations of the hotel restaurant, encompassing food and beverage services, staffing, inventory control, and customer service.
- Develop and implement strategies to enhance revenue and minimize costs while upholding high-quality standards.
- Recruit, train, supervise, and schedule staff members to ensure efficient operations.
- Monitor employee performance, provide constructive feedback, and take corrective actions when necessary.
- Cultivate and maintain relationships with vendors to guarantee timely delivery of supplies and equipment.
- Collaborate effectively with other departments, such as housekeeping and front desk, to ensure seamless operations.
- Create menus, promotional activities, pricing strategies, and specials based on market trends and guest preferences.
- Conduct regular inspections to maintain cleanliness, safety standards, and compliance with regulations.
- Handle guest complaints professionally and resolve any issues promptly and effectively.
- Prepare comprehensive reports on financial performance, budgeting goals, sales projections, expenses, and other relevant metrics.
- Stay abreast of industry trends and make recommendations for improvements in services or processes.
Qualifications
- A Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 5 years of experience in hotel/restaurant management or a similar role.
- Demonstrated leadership skills with the ability to motivate and develop team members.
- Excellent communication skills, both written and verbal.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in Microsoft Office Suite.
- Knowledge of Point-of-Sale (POS) systems.
- Familiarity with health & safety regulations.
- Strong organizational skills and the ability to manage multiple tasks simultaneously under pressure.