Automotive Parts Specialist
2 weeks ago
The primary objective of this role is to enhance profitability and ensure customer loyalty through effective engagement with both internal and external stakeholders.
Key Responsibilities:
- Assess and identify parts required for repairs, provide quotations based on pricing frameworks, and source necessary components to meet customer needs.
- Monitor and document lost sales, process special order parts, and possess a thorough understanding of vehicle systems and components.
- Manage warranty claims and customer returns, as well as oversee the receiving of parts.
- Collaborate effectively with various departments, proactively address challenges, and utilize time management skills to prioritize tasks.
Required Qualifications:
- Exhibit comprehensive knowledge of GM and ACDelco products, including eCommerce strategies, warranty policies, and promotional sales programs.
- Accurately record parts sales using the Dealer Management System (DMS).
- Work collaboratively with other departments to transition a parts customer into a loyal parts and service client.
- Apply problem-solving methodologies to effectively complete tasks.
- Organize and manage workload in alignment with established objectives.
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