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Automotive Parts Advisor

2 months ago

Hammond, Indiana, United States Ross Downing Chevrolet, Inc. Full time
Job Overview

The primary objective of this role is to enhance profitability and ensure customer loyalty through effective interactions with both internal and external clients.


Key Responsibilities:
  • Determine necessary parts for repairs, provide quotes based on pricing frameworks, and source components to meet customer needs.
  • Monitor lost sales opportunities, process special order parts, possess knowledge of vehicle systems and components, and manage warranty and customer returns.
  • Collaborate with various departments, proactively address challenges, and efficiently manage time.

Required Qualifications:
  • Exhibit a comprehensive understanding of all GM and ACDelco products, eCommerce strategies, warranty programs, and promotional sales initiatives.
  • Accurately record parts sales using the Dealer Management System (DMS).
  • Work alongside other departments to convert a parts customer into a comprehensive parts and service client.
  • Apply problem-solving methodologies to achieve objectives.
  • Organize tasks in alignment with established performance goals.