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Automotive Parts Advisor

2 months ago

Hammond, Indiana, United States Ross Downing Chevrolet, Inc. Full time
Job Overview

The primary objective of this role is to enhance gross profit margins and foster customer loyalty through effective interactions with both internal and external clients.


Key Responsibilities:
  • Determine necessary parts for repairs, provide repair estimates using established pricing frameworks, and source components to meet customer needs.
  • Monitor lost sales opportunities, process special order parts, and maintain knowledge of vehicle systems and components.
  • Manage warranty claims and customer returns, and oversee the receipt of parts.
  • Collaborate with various departments to ensure seamless service delivery and proactively address challenges.
  • Effectively manage time and prioritize tasks to meet operational goals.

Required Qualifications:
  • Proven understanding of GM and ACDelco products, including eCommerce strategies, warranty policies, and promotional sales programs.
  • Accurately record parts sales using the Dealer Management System (DMS).
  • Work collaboratively with other departments to convert parts customers into loyal parts and service clients.
  • Employ problem-solving skills to efficiently complete tasks.
  • Organize and prioritize workload in alignment with set objectives.