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Property Management Assistant Supervisor
2 months ago
Education and Experience:
- Required: High school diploma or equivalent.
Preferred:
- Bachelor's or Associate's degree.
- Experience with Yardi software.
- At least 2 years of prior experience in property management for a large residential community.
- Background in office administration within residential or retail sectors.
- Experience managing a conventional or market-rate property.
Key Responsibilities:
The following tasks outline the current expectations for this role, though they are not exhaustive.
- Manage rent collection and address resident inquiries while organizing community events.
- Support the General Manager in preparing reports, gathering resident feedback, and conducting market analysis.
- Conduct property tours, effectively showcasing amenities and available units to prospective tenants.
- Ensure accuracy in leasing documentation and legal paperwork.
- Collaborate with the property management team to devise and execute marketing strategies and objectives.
- Maintain comprehensive knowledge of the property, local area, and competitive landscape through regular site visits and surveys.
- Oversee lease documentation processes, ensuring timely and accurate completion.
- Assist in daily operations and manage the collection of rent payments.
- Work alongside the General Manager to ensure apartments are move-in ready and maintained to high standards.
- Uphold customer service excellence in all interactions.
- Address resident concerns promptly, ensuring resolution and satisfaction.
- Adhere to established policies regarding applicant qualifications and residency acceptance.
- Inspect units on move-in day and assist in planning resident events.
- Manage the lease renewal process to maximize resident retention.
- Assist in scheduling maintenance and coverage for staff absences.
- Utilize property management software effectively, ensuring timely follow-up with residents.
- Comply with company best practices and Fair Housing regulations throughout the resident lifecycle.
- Monitor online reviews and manage social media presence as directed.
- Process Statements of Deposit Accounting in accordance with company policy.
- Provide insights and recommendations for property performance improvements.
- Facilitate shared expense reimbursements with retail partners on a quarterly basis.
- Communicate any construction activities that may affect residents.
- Assist in coordinating communication between the Retail Manager and maintenance staff for urgent issues.
- Perform any additional tasks as assigned.
Essential Skills and Abilities:
- Exceptional customer service and communication skills, both verbal and written.
- Proficient in operating standard office equipment and software, including Excel and Word.
- Basic bookkeeping knowledge and ability to perform intermediate math functions.
- Strong attention to detail and ability to follow established procedures.
- Willingness to work flexible hours, including weekends and holidays as needed.
Physical Requirements:
- Ability to lift and move items weighing up to 10 pounds; frequent sitting, standing, and walking required.
Communication Skills:
- Ability to communicate professionally with prospective and current residents, staff, and vendors.
- Ability to work collaboratively within a team and respond constructively to feedback.
Job Type:
- Full-time
Benefits Offered:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Supplemental Pay:
- Bonus pay
License/Certification:
- Driver's License (Preferred)
Work Location:
- One location
