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Property Management Assistant Leader
2 months ago
Education and Experience:
- Required: High school diploma or equivalent.
Preferred:
- Bachelor's or Associate's degree.
- Experience with Yardi software.
- At least 2 years of prior experience in property management, specifically in a building with over 200 units.
- Previous office experience in residential or retail settings.
- Experience managing a conventional or market-rate property.
Key Responsibilities:
The following tasks represent the current responsibilities of this position and are not an exhaustive list of all potential duties.
- Oversee rent collection and manage delinquency issues, respond to resident inquiries, and organize community events.
- Support the General Manager in preparing reports, gathering resident feedback, and conducting market analysis.
- Conduct property tours, effectively promote available units, and showcase community amenities.
- Ensure accuracy in leasing documents and legal paperwork.
- Collaborate with the property management team to create and execute sales and marketing strategies for the community.
- Maintain comprehensive knowledge of the property, surrounding area, and competitive landscape through regular site visits and research.
- Manage lease-related documentation efficiently and accurately.
- Assist in daily operations and oversee the processing of rent payments.
- Work alongside the General Manager to ensure apartments are move-in ready and well-maintained.
- Uphold the company's customer service standards.
- Address resident concerns and work towards resolving issues to ensure satisfaction.
- Supervise the application process and adhere to established policies for applicant screening and acceptance.
- Inspect units on move-in day and assist in planning resident events.
- Manage the lease renewal process to maximize resident retention.
- Assist in scheduling work assignments, including coverage for vacations and emergencies.
- Understand and utilize property management software, including lead management systems and resident portals, ensuring timely follow-up with customers.
- Comply with company best practices and Fair Housing regulations throughout the resident lifecycle.
- Monitor online reviews and manage social media presence, ensuring compliance with company guidelines.
- Process Statements of Deposit Accounting in accordance with company policy.
- Provide insights and recommendations regarding property performance and operational needs.
- Facilitate expense reimbursements for shared costs with retail operations on a quarterly basis.
- Communicate any retail construction activities that may affect residents.
- Assist in coordinating communication between the Retail Manager and maintenance for urgent service issues.
- Perform any additional tasks as assigned.
Essential Skills and Abilities:
- Exceptional customer service and communication skills, both verbal and written.
- Proficient in operating standard office equipment and software, including Excel and Word.
- Basic bookkeeping knowledge and the ability to perform intermediate mathematical functions.
- Strong attention to detail and the ability to follow established procedures.
- Willingness to work flexible hours, including potential overtime as needed.
Physical Requirements:
- Ability to lift, push, pull, or move up to 10 pounds. Regularly required to sit, stand, walk, and open doors.
Communication Skills:
- Must communicate professionally with prospective and current residents, staff, management, and external vendors. Ability to work as part of a team and accept constructive feedback.
Job Type:
- Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Supplemental Pay Types:
- Bonus pay
License/Certification:
- Driver's License (Preferred)
Work Location:
- One location
