IT Support Manager
1 week ago
We are seeking an experienced IT Support Manager to join our team at Acara Solutions. As a key member of our IT department, you will be responsible for leading and managing a team of IT support specialists, providing daily technical IT support to all users, and developing and implementing IT support policies and procedures.
Key Responsibilities- Lead and manage a team of IT support specialists, including hiring, training, and performance management.
- Provide daily technical IT support to all users, including troubleshooting hardware, software, and network issues.
- Develop and implement IT support policies, procedures, and best practices to ensure efficient and effective operations.
- Collaborate with other IT teams to ensure seamless integration and communication between support and other IT functions.
- Monitor and maintain service level agreements (SLAs) and key performance indicators (KPIs) to ensure timely resolution of IT support requests.
- Associate's Degree in Computer Science, Information Technology/Systems or related technical field.
- Minimum 5 years' experience managing an IT support team, including hiring, training, and performance management.
- Minimum 5 years' experience with Windows, Office 365 & Microsoft Azure.
- Minimum 5 years' experience with IT service management (ITSM) tools and incident management processes.
- Strong technical knowledge and experience in troubleshooting hardware, software, and network issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with individuals at all levels of the organization.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
Acara Solutions is a premier provider of recruiting and workforce solutions. We help companies compete for talent by partnering with clients, listening to their needs, and customizing visionary talent solutions that drive desired business outcomes.
We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
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