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Technical Support Manager

2 months ago

Houston, Texas, United States SpeedCast Full time
About the Role

We are seeking a highly skilled and experienced Desktop Services Administrator to join our team at Speedcast. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer systems and software, providing technical support to our global end-users, and collaborating with our Infrastructure and Applications teams to maintain healthy systems.

Key Responsibilities
  • Hardware and Software Management: Manage the software and hardware inventory, ensuring all equipment is correctly maintained and tracked.
  • Technical Support: Provide training to end-users on the use of all desktop-related hardware and software, troubleshoot and resolve any hardware or software-related issues reported by end-users in a timely and efficient manner.
  • System Administration: Administer, maintain, and provide support for all desktop-related hardware and software, including workstations and printers.
  • Security and Compliance: Ensure all desktop systems comply with the company's security policies and procedures, manage and maintain desktop security, including virus protection and software patching.
  • User Management: Manage user accounts and access rights, including file server access and onboarding/offboarding, with knowledge of Exchange and Azure AD.
  • Project Support: Assist with IT infrastructure server setup and maintenance as requested by infrastructure team members, support and troubleshoot end-users remotely and in-person.
Requirements
  • Experience: 5+ years of practical experience with managing systems, networks, and troubleshooting issues.
  • Technical Skills: Familiarity with network and server configuration, security protocols, and data management, extensive familiarity with Windows and Mac operating systems, as well as related technologies.
  • Education: Bachelor's Degree in Computer Science, Information Technology, or a related field is often preferred.
  • Certifications: CompTIA A+ / CompTIA Network+, Microsoft Certified: Windows Server or Microsoft Certified: Azure Administrator, Red Hat Certified System Administrator (RHCSA), VMware Certified Professional (VCP), Cisco Certified Network Associate (CCNA), Certified Information Systems Security Professional (CISSP).
About Speedcast

Speedcast is a leading communications and IT services provider, delivering critical communications services to the Maritime, Energy, Mining, Media, Telecom, Cruise, NGO, Government, and Enterprise sectors. We leverage our global network platform to provide fully connected systems that harness technologies and applications to transform what remote operations can achieve.

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics.