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Senior Desktop Support Specialist

2 months ago

Houston, Texas, United States Bridgehead IT Full time
Job Overview

We are a leading provider of business and technology consulting services, renowned for our industry-leading partnerships with top-tier companies.

Position Summary:

Due to our unwavering commitment to customer satisfaction, Bridgehead IT has established itself as a premier industry leader. We are seeking a skilled Field Services Technician to join our team and contribute to delivering exceptional customer-focused services. Qualified candidates will be responsible for providing first-level Service Desk support services to all users, requiring a strong understanding of the supported applications, technical expertise in hardware and software, and familiarity with Windows-based programs, MS Office Suite, VPN/Remote Access, printers, networking technology, and internet web browsers.

Key Responsibilities:

  • Self-motivated, detail-oriented, and independent worker with experience in handling high-volume, multi-task workloads and driving closure and resolution.
  • Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are essential.
  • Capable of supporting a wide range of hardware and internal/external software across various organizations within the company.
  • Follow established and documented policies and standard operating procedures, such as scripts and templates.
  • Utilize standard technology to perform job duties.
  • Ability to interact with team members and management at all levels.
  • Familiar with Service Desk support methodology.
  • Must be able to work in a fast-paced and stressful environment.
  • Develop comprehensive documentation that meets organizational standards.

Requirements:

  • MacOS/iOS knowledge is a plus.
  • Windows-based programs.
  • Microsoft Office Suite.
  • Remote Access.

Education & Experience Requirements:

  • AA/AS Degree in Computer Science, MIS, or related field/equivalent experience preferred.
  • Relevant technical certifications preferred.
  • 5+ years of experience in IT customer support.

Additional Requirements:

  • Some after-hours work may be required.

Bridgehead IT is an equal opportunity workplace and an affirmative action employer.