Assistant Manager of Receiving Operations

4 days ago

Phoenix, Arizona, United States The RealReal Full time
About The Role

The RealReal is seeking an experienced Assistant Manager to join our team in the Receiving department. As a key member of our operations team, you will be responsible for managing the day-to-day activities of the receiving floor, ensuring proper inventory control and service level agreement compliance.

Key Responsibilities
  • Oversee the receiving and processing of luxury goods, ensuring accurate and efficient handling of consignments
  • Partner with luxury consignment office to manage fashion product being transferred to the warehouse
  • Provide coverage on the receiving floor, assist with product questions and distribution to increase department's productivity
  • Point of contact for customer returns, authentication, merchandising, copywriting and inbound loading dock
  • Assist operation coordinators and exception specialist with outstanding product issues and exceptions
  • Conduct weekly and monthly audits to ensure standard operating procedures compliance
  • Uphold company brand and conditions standards
  • Enforce and maintain positive team culture
  • Management of backlog and end of day reporting
  • Oversee all inquiries sent to AZ receiving support, ensuring responses are timely with correct information
  • Oversee department product handlers and support staff
Requirements
  • Proven success with process implementation and facilitation with measurable KPIs
  • Retaining and developing top talent
  • Must have at least one year management experience in a related field
  • Highly motivated, dependable and proactive
  • Able to lead by example
  • Great time management skills and ability to prioritize daily tasks
  • Able to work independently but has the ability to manage a large group in a team environment
  • Strong communication skills
  • 'Can-do' attitude
  • Solution minded and detail oriented
  • Comfortable in high value and fast paced work environment
  • Comfortable with Excel/Google Sheets
What We Offer
  • $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
  • Employee Stock Purchase Plan (purchase stock at discounted rates)
  • 401K (with company matching up to $1000)
  • Medical, Dental & Vision Insurance
  • Paid parental leave
  • Unlimited Discretionary Time Off (DTO) & 10 Paid Holidays
  • State of the art, climate-controlled warehouse facility

The expected salary range for this role is $57,000.00-$80,912.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories-including women's and men's fashion, fine jewelry and watches, art and home-in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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