Assistant Manager, Fulfillment Operations

3 weeks ago


Phoenix, Arizona, United States The RealReal Full time
About The Role

The RealReal is seeking a highly skilled and experienced Assistant Manager, Fulfillment to lead and develop a team of warehouse technicians and supervisors in our Authentication Centers. As a key member of our operations team, you will be responsible for driving strategic planning and execution of department initiatives, ensuring maximum productivity and meeting daily goals.

Key Responsibilities
  • Manage daily operations to maximize productivity and meet daily goals
  • Oversee up to 50 Warehouse Technicians and Supervisors
  • Lead and develop a high-performing team of warehouse technicians and supervisors
  • Work with cross-divisional teams to build consensus on strategic objectives and operational goals
  • Establish and implement operational policies, standards, and procedures for the team
  • Ensure compliance with all safety and security policies
  • Train team on expected operational standards using appropriate tools such as SOP's, compliance audits, company policies & procedures
  • Define Picking and Sorting SLAs/KPIs and track them daily
  • Oversee daily operations and identify bottlenecks, suggesting solutions for continuous improvement
  • Promote a culture of respect and an atmosphere of teamwork to foster a positive working environment
  • Play an active role in staff management including interviewing, hiring, scheduling, training, corrective action and write/conduct performance reviews
  • Ensure job function time studies and audits are completed and feedback is provided through coaching and training
  • Ensure all team members are aware of and comply with company, government, and customer policies, procedures, and regulations
  • Perform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization
  • Lead investigations for incidents and injuries as required, in partnership with HR, Safety, and Loss Prevention
  • Actively support and participate in all safety initiatives in the warehouse
  • Assist Fulfillment Managers as needed by providing additional coverage
Requirements
  • 3+ years of experience leading and managing a team of 20 or more, preferably in a warehouse environment
  • Drive to achieve results both individually and as a team
  • Strong leadership ability in managing and developing a high-performing team
  • Exceptional attention to detail and organization skills
  • Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence
  • Agile, dynamic, problem-solving mindset
  • Ability to "push the envelope" to always improve customer SLA's and value-added services
  • Strategic, forward-thinking perspective, excellent business judgment, and a collaborative working style
  • A sense of humor, personal integrity, and the appreciation for the power of teamwork
  • Adaptability and openness to change
  • A growth mindset with a solutions focus
Preferred Requirements
  • 3+ years' experience working in warehouse operations
  • 2+ years' experience with outbound workflow and process management
  • Shipping and carrier (UPS, FedEx, DHL) experience a plus
  • Lean Six Sigma certification
Compensation, Benefits, + Perks
  • $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
  • Employee Stock Purchase Plan
  • 401K with Company Match
  • Medical, Dental & Vision Insurance
  • Paid Parental Leave
  • Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays
  • Unlimited DTO with Manager approval
  • State of the art, climate-controlled warehouse facility

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