Assistant Housekeeping Operations Manager

2 weeks ago


Phoenix, Arizona, United States Marriott International Inc Full time
Job Summary

This entry-level management position supports the day-to-day activities in Housekeeping, Recreation/Health Club, and Laundry. The Assistant Housekeeping Manager works with employees to clean and maintain guestrooms and public spaces, completes inspections, and holds team members accountable for corrective action. This role ensures guest and employee satisfaction while maintaining the operating budget.

Candidate Profile

We are seeking a highly motivated and organized individual with a high school diploma or equivalent and 1 year of experience in housekeeping or a related field. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration is also acceptable with no prior work experience.

Core Work Activities
  • Assists in managing housekeeping operations and budgets, including lost and found procedures, inventory management, and guest room status communication.
  • Works effectively with the Engineering department on guest room maintenance needs and ensures all employees have proper supplies, equipment, and uniforms.
  • Assists in supervising an effective inspection program for all guestrooms and public spaces, managing linen inventory, and guest supplies.
  • Observes service behaviors of employees and provides feedback to improve service performance.
Ensuring Exceptional Customer Service
  • Handles guest problems and complaints, seeking assistance from supervisors as necessary.
  • Assists in reviewing comment cards and guest satisfaction results with employees.

Marriott International offers a competitive hourly pay range of $24.04 to $26.92, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, and other benefits. Benefits may be subject to eligibility, waiting period, contribution, and other requirements and conditions.

Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis, including disability and veteran status. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.



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