Housekeeping Operations Assistant Manager

2 weeks ago


Phoenix, Arizona, United States Marriott Full time
Job Summary

As an Assistant Manager of Housekeeping and Room Operations, you will play a key role in supporting the day-to-day activities of our Rooms Operations team. This entry-level management position focuses on working with employees to carry out guest arrival and departure procedures and maintaining the property's cleanliness standards.

Key Responsibilities
  • Support the management of Rooms Operations, including opening and closing Front Desk shifts, ensuring completion of assigned shift checklists, and performing other duties as needed.
  • Run and review critical information contained in room operations reports, understand the functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services operations.
  • Operate all department equipment as necessary, report malfunctions, and ensure employees have the proper supplies and uniforms.
  • Understand night audit procedures, comprehend and utilize reports as necessary, and comply with loss prevention policies and procedures.
  • Communicate performance expectations to employees in accordance with job descriptions for each position, handle employee questions and concerns, and effectively schedule employees to business demands.
  • Contribute to managing departmental controllable expenses to achieve or exceed budgeted goals, understand the impact of Room Operations on the overall property financial goals and objectives.
  • Provide for and manage the guest experience, assist in investigating employee and guest accidents, and interact with guests to obtain feedback on product quality and service levels.
Requirements
  • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
Benefits

Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.



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