Member Services Representative
3 hours ago
Vaya Health is seeking a highly skilled Member Services Representative to join our team. As a Member Services Representative, you will play a critical role in assisting individuals with mental health, developmental, and substance abuse disabilities to access necessary and appropriate services within our provider network.
Key Responsibilities:
- Conduct telephonic screenings to collect demographic information and provide choice among available providers
- Link callers to appropriate clinical services in a manner that is convenient for the consumer
- Handle a variety of customer service-related calls, including gathering information regarding complaints and concerns
Requirements:
- Bachelor's degree in a Human Services field and two years of experience working with adults or children with serious psychiatric, chemical dependence, or developmental disability
- Or a bachelor's degree in a field other than human services and four years of experience working with adults or children with serious psychiatric, chemical dependence, or developmental disability
Work Schedule: Monday, Tuesday, Friday, Saturday from 7 am - 5:30 pm. This is a 40-hour per week position.
Residency Requirement: The person in this position is required to reside in North Carolina or within 40 miles of the North Carolina border.
Salary: Depending on qualifications and experience of candidate. This position is non-exempt and is eligible for overtime compensation.
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