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Customer Service Representative

2 months ago

Wilmington, North Carolina, United States Trinity Solar Careers Full time

Job Details

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at Trinity Solar Careers. As a key member of our customer experience team, you will be responsible for delivering exceptional service to our customers from project inception to completion.

**Responsibilities**

* Develop strong positive working relationships with customers and colleagues
* Regularly monitor all active projects for accuracy of information and to ensure that deadlines are being upheld while providing necessary communication to customers and the organization
* Utilize organizational and time management skills to prioritize and adjust daily tasks
* Coordinate efforts with customers and sales representatives to obtain documentation necessary for solar projects

**Requirements**

* Strong communication skills including the use of a call management system as well as text messaging and email
* Ability to mitigate customer concerns while arriving at the best positive outcome
* Proficiency with Microsoft Office, Adobe PDF, Document Management
* Experience in a fast-paced office environment is preferred

**What We Offer**

* Competitive compensation
* Comprehensive benefits including medical, dental, and vision
* Life insurance
* Employee assistance program
* Paid training
* A generous PTO program
* A 401k plan supported by a company match
* Work-life balance
* Long term stability in a fast-growing industry
* The satisfaction of knowing you are working for an organization leading the way in clean energy initiatives

**About Trinity Solar**

Since 1994, Trinity Solar has proudly provided energy with integrity to families in our area. We are committed to making renewable energy accessible and the solar journey seamless. As a team member, you will be part of a dynamic and growing organization that values its employees and is dedicated to making a positive impact on the environment.