Customer Service Representative

3 days ago


Wilmington, North Carolina, United States AlphaGraphics Full time

AlphaGraphics is seeking a highly collaborative and dependable Customer Service Representative to join our tight-knit team. As a key member of our organization, you will be responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. We value contributions from each team member and are looking for someone who is driven by the opportunity to contribute to the success of a local business.

**Key Responsibilities:**

* Serve as the primary internal representative of the organization
* Convey to the customer our expertise in products, services, and capabilities
* Serve as an external key educator to our community and customers
* Communicate customer requirements to the support team in accordance with company policies and procedures
* Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
* Determine charges for services requested, collect deposits or payments, or arrange for billing
* Attract potential customers by answering product and service questions and suggesting information about other products and services

**Requirements:**

* Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction
* Ability to effectively build relationships with customers and teammates
* Strong written and verbal communication skills
* Desire to continuously look for ways to help people
* Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem

**What We Offer:**

* Competitive compensation of $15.00 per hour
* Flexible scheduling
* Career path development
* Opportunities for growth and advancement

We invite everyone to apply and join our team of passionate and fast-paced professionals who are fully invested in the success of our company.



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