Customer Service Representative

2 weeks ago


Wilmington, North Carolina, United States Planet Fitness - NCSC Choquette Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness - NC/SC Choquette Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Provide a superior level of customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers, exceeding member expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Benefits
  • Performance-based bonuses.
  • Employee discounts.
  • Opportunity for advancement.
  • Accrued paid time off.
  • Wellness resources.
  • Company parties.
  • Free food & snacks.
  • Dental, Health, and Vision Insurance.


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