Dental Insurance Contact Center Agent

7 days ago


Des Moines, Iowa, United States Principal Financial Group Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist 1. As a key member of our dental insurance contact center, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Interact with customers via inbound and outbound phone calls to ensure a consistent and positive experience.
  • Respond to customer inquiries and provide accurate information in a timely manner.
  • Build and maintain strong relationships with customers by providing personalized support and solutions.
  • Identify and escalate complex issues to ensure timely resolution.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers.
Requirements
  • 2+ years of customer service experience or equivalent.
  • Experience working in a call center or customer service environment.
  • Ability to learn and understand a broad range of insurance products.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
What We Offer
  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with company match.
  • Opportunities for professional growth and development.
About Us

Principal Financial Group is a leading global financial services company that helps people and businesses achieve their financial goals. We are committed to providing exceptional customer service and support to our clients, and we are seeking a talented and dedicated individual to join our team.



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