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Insurance Customer Service Specialist

2 months ago

Des Moines, Iowa, United States Principal Financial Group Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our dental insurance contact center, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries via phone, email, and other communication channels, providing accurate and timely information to resolve their issues.
  • Problem-Solving: Analyze customer concerns and develop effective solutions to meet their needs, escalating complex issues to senior team members as needed.
  • Product Knowledge: Develop a deep understanding of our dental insurance products and services, including benefits, coverage, and eligibility requirements.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Team Collaboration: Work collaboratively with cross-functional teams, including sales, marketing, and operations, to ensure seamless customer experiences.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Experience: 2+ years of customer service experience, preferably in a call center or insurance industry setting.
  • Skills: Excellent communication, problem-solving, and analytical skills; ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • Competitive Salary: A competitive hourly rate, with opportunities for bonuses and incentives.
  • Benefits Package: A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
  • Professional Development: Opportunities for career growth and professional development, including training and education programs.