Help Desk Technician
3 weeks ago
At BuddoBot Inc, we are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees and customers.
Key Responsibilities:
- Respond to technical requests and provide timely solutions.
- Follow established help desk procedures and protocols.
- Coordinate updates to the Automated Call Distributing System (ACD) call routing menu.
- Manage and respond to all trouble tickets.
- Create, change, and delete user accounts.
- Administer and maintain automated tools required to sustain Help Desk operations.
Requirements:
- Excellent problem-solving and critical-thinking skills.
- Strong interpersonal relationship skills.
- Ability to follow policies and procedures.
- Ability to clearly communicate technical information to users.
Education and Certification:
- IAT Level I (A+ or Network+ preferred)
- High School
Background and Experience:
- 4+ years of experience in a help desk or technical support role.
- Experience with Remedy Ticketing system.
Work Environment:
- General office environment with occasional travel possible.
- Possible off-hours work to support releases and outages.
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