Help Desk Technician

3 weeks ago


Scott Air Force Base, Illinois, United States BuddoBot Inc Full time
Job Title: Help Desk Technician

At BuddoBot Inc, we are seeking a skilled Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our employees and customers.

Key Responsibilities:

  • Respond to technical requests and provide timely solutions.
  • Follow established help desk procedures and protocols.
  • Coordinate updates to the Automated Call Distributing System (ACD) call routing menu.
  • Manage and respond to all trouble tickets.
  • Create, change, and delete user accounts.
  • Administer and maintain automated tools required to sustain Help Desk operations.

Requirements:

  • Excellent problem-solving and critical-thinking skills.
  • Strong interpersonal relationship skills.
  • Ability to follow policies and procedures.
  • Ability to clearly communicate technical information to users.

Education and Certification:

  • IAT Level I (A+ or Network+ preferred)
  • High School

Background and Experience:

  • 4+ years of experience in a help desk or technical support role.
  • Experience with Remedy Ticketing system.

Work Environment:

  • General office environment with occasional travel possible.
  • Possible off-hours work to support releases and outages.

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