Help Desk Technician II

2 months ago

Dyess Air Force Base, United States General Dynamics Information Technology Full time

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Help Desk

Job Qualifications:

Skills:

Computer Hardware, Help Desk Support, Technical Support

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Help Desk Technician II with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician II, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Technician II joining our team to delivers cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

HOW A HELP DESK TECHNICIAN II WILL MAKE AN IMPACT:

  • Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.

  • Assists and resolves hardware and software technical problems on laptops, servers, and peripherals.

  • Devices typically run Microsoft Windows 10 or Windows Server 2012 R2 and are owned by US Air Force and installed in maintenance shops.

  • May answer queries by telephone but will usually identify problems during frequent (daily) visits to customer sites. 

  • Primary responsibility is to conduct hardware inspections and conduct preventive maintenance of eTools - typically ruggedized laptop PCs running Windows 10. 

  • Repairs items found to be defective or orders replacement parts, tracks delivery status and installs upon receipt of parts. 

  • Records all work accomplished using Remedy IT Service Management software.   

  • Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.

  • Route calls to product line specialists, application, or system support specialists.

  • Alerts management to recurring problems and patterns of problems.

WHAT YOU’LL NEED TO SUCCEED:

  • Positive customer service attitude.

  • Detailed technical problem-solving approach.

  • Excellent interpersonal communications skills.

  • Ability to walk between work sites as required. 

  • HS/GED, 1+ years' experience or related experience

  • SECRET Security Clearance

  • Information Assurance Level II Certification (Security+)

GDIT IS YOUR PLACE:

  • 401K with company match.

  • Comprehensive health and wellness packages.

  • Internal mobility team dedicated to helping you own your career.

  • Professional growth opportunities including paid education and certifications.

  • Cutting-edge technology you can learn from.

  • Rest and recharge with paid vacation and holidays.

The likely hourly rate for this position is between $19.49 - $26.37. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA TX Dyess AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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