Help Desk Specialist

4 weeks ago


Scott Air Force Base, Illinois, United States Agile Defense Full time
Job Summary

AFLCMC is seeking a skilled Help Desk Technician to provide technical support and customer service for our C2 and Business systems. The ideal candidate will have excellent communication skills, a strong understanding of problem management, and experience with help desk systems.

Key Responsibilities
  • Provide technical support and customer service for C2 and Business systems
  • Diagnose and resolve technical issues through discussions with users
  • Use problem management database and help desk systems to track and resolve issues

Requirements
  • At least 2 years of experience in technical support or a related field
  • High school diploma or equivalent required
  • DoD IAT Level I Certification (Minimally)

Preferred Skills
  • Experience administering AMC's C2 and Business systems
  • Excellent communications and customer service skills
  • Strong team leadership skills

Working Conditions
  • Government and/or Contractor site with 0%-10% travel possible
  • Occasional off-hours work to support releases and outages


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