Help Desk Specialist
4 weeks ago
AFLCMC is seeking a skilled Help Desk Technician to provide technical support and customer service for our C2 and Business systems. The ideal candidate will have excellent communication skills, a strong understanding of problem management, and experience with help desk systems.
Key Responsibilities
- Provide technical support and customer service for C2 and Business systems
- Diagnose and resolve technical issues through discussions with users
- Use problem management database and help desk systems to track and resolve issues
Requirements
- At least 2 years of experience in technical support or a related field
- High school diploma or equivalent required
- DoD IAT Level I Certification (Minimally)
Preferred Skills
- Experience administering AMC's C2 and Business systems
- Excellent communications and customer service skills
- Strong team leadership skills
Working Conditions
- Government and/or Contractor site with 0%-10% travel possible
- Occasional off-hours work to support releases and outages
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