Hertz Net Promoter Score Liaison
1 week ago
The Hertz Corporation is a dynamic organization dedicated to delivering exceptional customer experiences. As a Hertz Net Promoter Score Liaison, you will play a crucial role in driving business growth by analyzing customer feedback, identifying areas for improvement, and implementing strategies to enhance guest satisfaction.
Key Responsibilities:
* Analyze customer feedback and Net Promoter Score (NPS) results to identify trends and areas for improvement
* Develop and implement strategies to enhance customer satisfaction and drive business growth
* Collaborate with cross-functional teams to address customer concerns and improve processes
* Provide training and coaching to colleagues on customer service best practices
Requirements:
* 3+ years of experience in customer service, preferably in operations and sales
* Excellent analytical and problem-solving skills
* Strong communication and interpersonal skills
* Ability to work collaboratively with cross-functional teams
Benefits:
We offer a competitive salary and benefits package, including medical, dental, and vision plans, retirement programs, paid parental leave, and adoption assistance. You will also receive perks like up to 40% off standard Hertz rentals, educational reimbursement, and discounts on theme park tickets and gym memberships.
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