Car Rental Service Coordinator

5 days ago


Houston, Texas, United States Hertz Full time
Job Summary

We are seeking a skilled Car Rental Service Coordinator to join our team at Hertz. This role involves providing exceptional customer service and resolving customer complaints in a timely and professional manner.

Responsibilities

The Car Rental Service Coordinator will be responsible for:

  • Providing excellent customer service through active listening, empathy, and effective communication.
  • Resolving customer complaints and concerns in a timely and professional manner.
  • Working closely with the management team to analyze customer feedback and develop strategies to improve customer satisfaction.
  • Maintaining accurate records and reports of customer interactions and feedback.
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years' experience in customer service, preferably in the car rental industry.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with sales and operations principles.
  • Rental car experience is an asset.
Benefits

We offer a competitive salary, plus:

  • Up to 40% off the base rate of any standard Hertz rental.
  • Medical, dental, and vision plan options.
  • Retirement programs, including 401(k) employer matching.
  • Paid parental leave and adoption assistance.
  • Employee assistance program for employees and family.
  • Educational reimbursement and discounts.
  • Voluntary insurance programs – pet, legal/identity theft, critical illness.
  • Perks and discounts – theme park tickets, gym discounts, and more.
Company Overview

Hertz is one of the largest airport general use vehicle rental companies worldwide, with approximately 9,700 corporate and franchisee locations across North America, Europe, the Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. We are committed to championing and celebrating a culture of diversity and inclusion, taking affirmative steps to promote employment and advancement opportunities. We value individual perspectives, experiences, skills, and talents, which represent a significant part of our culture and success. EOE, including disability/veteran.



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