Drive Your Career Forward as a Customer Experience Specialist

6 days ago


Houston, Texas, United States Hertz Full time
About the Role

As a Customer Experience Specialist at Hertz, you will be responsible for delivering exceptional customer service that exceeds expectations and fosters a culture of empowerment among employees.

Key Responsibilities
  • Provide first-class customer interactions, resolving issues promptly and efficiently
  • Serve as the primary liaison for Net Promoter Score (NPS) initiatives, analyzing results to identify areas for improvement
  • Collaborate with colleagues to enhance service quality, ensuring adherence to corporate policies and procedures
Requirements
  • 3+ years of experience in customer-facing roles, preferably in operations or sales
  • Rental car industry experience is an asset
  • Excellent communication, problem-solving, and leadership skills
Compensation and Benefits

We offer a competitive salary range of $43,000 - $60,000 per year, based on location and experience. In addition, enjoy benefits such as medical, dental, and vision plan options, retirement programs, paid parental leave, and more.



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