Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Associate to join our team at Hertz. As a Customer Service Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.
Job Summary- Provide customer service that exceeds expectations and promotes customer satisfaction and retention
- Resolve customer issues in a timely and professional manner
- Serve as a liaison for the management team on Net Promoter Score (NPS) performance actions and decisions
You will be responsible for:
- Handling and resolving customer issues at the counter with the highest level of hospitality and professionalism
- Analyzing NPS results to determine cause and executing plans to improve guest satisfaction
- Communicating and assisting employees to understand customer needs, provide guidance, feedback, and individual coaching when needed
- Ensuring all corporate policies and procedures are administered and followed by all staff
To be successful in this role, you will need:
- 3+ years of demonstrated experience in customer service, with experience in operations and sales
- Rental car experience a plus
- Excellent customer service skills
- Excellent oral and written communication skills
- Excellent relationship building and leadership skills
- Excellent problem-solving and decision-making skills
We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, as well as a comprehensive benefits package including:
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Hertz is one of the largest worldwide airport general use vehicle rental companies, operating the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
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