Excellence in Guest Experience Specialist

2 weeks ago


Houston, Texas, United States Hertz Full time
Job Overview:
The Hertz Corporation is a leading provider of airport car rentals, operating over 9,700 locations worldwide. We are committed to delivering exceptional customer experiences and strive to empower our employees to excel in their roles.

Job Summary:
We are seeking a qualified Guest Experience Specialist to join our team. In this role, you will provide first-class customer service, resolving issues promptly and efficiently while maintaining a high level of professionalism and hospitality. Your primary focus will be on handling customer interactions, analyzing Net Promoter Score (NPS) results, and developing strategies to improve guest satisfaction.

Key Responsibilities:
* Handle customer complaints and concerns professionally and effectively
* Analyze NPS results to identify areas for improvement
* Develop and implement strategies to enhance customer satisfaction
* Train and coach colleagues to deliver exceptional customer service

Requirements:
* 3+ years of demonstrated experience in customer service, preferably in operations and sales
* Excellent communication and interpersonal skills
* Ability to analyze data and develop actionable strategies
* Leadership skills to effectively train and guide colleagues

Benefits and Perks:
We offer a comprehensive benefits package, including medical, dental, and vision plans, retirement programs, paid parental leave, and adoption assistance. You will also receive perks like up to 40% off standard Hertz rentals, educational reimbursement, and discounts on theme park tickets and gym memberships.

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