Front Desk Coordinator

3 days ago


Schaumburg, Illinois, United States IVX Health Full time
About the Role

The Front Desk Coordinator is a patient-facing role responsible for providing administrative and clerical support to IVX Health infusion centers. This includes greeting patients, scheduling appointments, answering phones, front-end revenue cycle, and other center-based office tasks.

Responsibilities
  • Patient Communication: Answer telephones and direct calls to appropriate staff, ensuring high-quality service for internal and external customers.
  • Scheduling and Authorization: Schedule and reschedule patient appointments according to scheduling guidelines, and ensure authorizations have been obtained prior to patient visits.
  • Front Desk Operations: Perform applicable check-in tasks, including updating demographic information, verifying patients' insurance, and obtaining copies of patient identification and outside records.
  • Record Keeping: Maintain patient records and files, and answer questions about the practice and its services.
  • Financial Transactions: Collect copayments, coinsurance, and self-payments, document payments in the practice management system, and reconcile payments taken with reports.
  • Office Administration: Complete end-of-day tasks, including running applicable reports, identifying no-show patients, communicating with appropriate personnel, and other office close procedures.
  • Patient Flow Coordination: Coordinate patient flow through the front desk, communicate with clinical staff to optimize clinical efficiency and patient safety.
  • Supply Management: Maintain and order center supplies, food, and drinks, and assure all items ordered are received and follow up on incomplete orders.
  • Front Desk Maintenance: Maintain the front desk area, including keeping the reception area clean and organized.
Benefits

At IVX Health, we value our team members and strive to provide comprehensive benefits that support their overall wellbeing. Our benefits package includes:

  • Comprehensive Medical, Dental, and Vision Insurance: Our plans include prescription drug coverage and telemedicine services, ensuring you have access to the care you need.
  • Flexible Savings Options: Choose from Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options to manage healthcare expenses efficiently.
  • Supplemental Health Protection Plans: We offer additional options for Accident, Critical Illness, and Hospital Indemnity coverage to provide extra peace of mind.
  • Dependent Care Flexible Spending Account: Take advantage of pre-tax dollars to cover eligible dependent care expenses.
  • Voluntary Short-Term and Long-Term Disability Coverage: Safeguard your income with voluntary disability coverage options.
  • Fertility Healthcare and Family Building Benefits: Through our partnership with Carrot, we offer resources and support for fertility healthcare and family building.
  • Life and AD&D Insurance: Protect yourself and your loved ones with life insurance and accidental death and dismemberment coverage.
  • Free Counseling Services and Resources: Access counseling services and resources for emotional, physical, and financial wellbeing at no cost to you.
  • Education Assistance: We support your professional development through tuition reimbursement and certification support.
  • CEU Library: Access our Continuing Education Unit library to stay up-to-date in your field and advance your career.
  • Charitable Giving Match and Volunteer PTO Program: Give back to your community with our charitable giving match program and volunteer PTO.
  • Employee Referral Bonus Program: Refer talented individuals to join our team and earn a bonus for your contribution.
  • 401(k) Plan with Company Match: Save for your future with our 401(k) plan, with a company match to help you reach your retirement goals.


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