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Full-Time Front Desk Operations Supervisor

2 months ago

Schaumburg, Illinois, United States Marcus Hotels Full time

Position Overview: The Full-Time Front Desk Supervisor plays a crucial role in managing the Front Office Operations to ensure financial success, cost control, and adherence to quality standards, ultimately leading to exceptional guest experiences.

Key Responsibilities:

  • Oversee front desk personnel, ensuring efficient guest check-in and check-out processes.
  • Assist in managing guest inquiries, resolving complaints, and facilitating group check-ins.
  • Handle financial transactions, including cash, credit cards, and checks, with accuracy.
  • Provide guests with information and directions, addressing their needs and concerns promptly.
  • Support the Front Office Manager with additional tasks and projects as required.

About the Company: Marcus Hotels operates upscale properties that cater to a discerning clientele, emphasizing value and quality service.

Benefits Offered:

  • Complimentary meal during shifts
  • Discounts on travel, dining, and entertainment
  • Comprehensive health, dental, and vision insurance
  • Life insurance and disability coverage
  • 401K plan with matching contributions

Essential Qualifications:

  • Prior experience in front desk operations is essential.
  • Strong communication, mathematical, and problem-solving skills.
  • Proven supervisory and organizational abilities.
  • Capacity to stand or walk for extended periods.
  • Adept at multitasking and meeting project deadlines.

Equal Opportunity Employer