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Front Office Operations Supervisor

2 months ago

Schaumburg, Illinois, United States Marriott Schaumburg Full time


Are you an experienced hospitality leader ready to enhance the guest experience at our esteemed hotel? We are seeking a dedicated Front Office Operations Supervisor to join our team.

This role requires a proactive manager to oversee the front desk operations, including the recruitment and training of staff, while also focusing on maximizing revenue through effective upselling techniques and ensuring high occupancy rates.

Our ideal candidate will possess a solid background in hospitality along with a minimum of two years in a leadership position. If you are passionate about delivering exceptional service and leading a team to success, we encourage you to consider this opportunity.

Key Responsibilities:
- Assess and enhance the performance of front office team members while managing hiring, training, and fostering a collaborative work environment.
- Develop and implement financial and operational strategies for the guest service department, ensuring alignment with the hotel's overall objectives.
- Address guest inquiries, complaints, and issues promptly and courteously.
- Drive occupancy and revenue growth by promoting hotel services and amenities through strategic upselling.
- Ensure a high level of guest satisfaction by overseeing all front office activities.

Qualifications:
- Strong management, communication, and multitasking abilities.
- High school diploma or GED is required.
- Demonstrated customer service experience with a guest-centric approach.
- Minimum of 2 years in a supervisory role within the hospitality or customer service sector.
- At least 3 years of experience in the hospitality industry.

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