Front Desk Representative

4 weeks ago


Santa Maria, California, United States Grand Fitness Mgmt, LLC Full time
Job Overview

At Grand Fitness Mgmt, LLC, we're seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests, while ensuring a seamless and welcoming experience in our Judgement Free Zone.

Key Responsibilities:

  • Provide a superior level of customer service to members, prospective members, and guests, responding to their inquiries and resolving any concerns in a timely and professional manner.
  • Assist with membership-related functions, including sign-ups, contact/billing information updates, cancellations, and collecting unpaid balances.
  • Perform prospective member calls and tours, assessing their membership needs and providing personalized recommendations.
  • Execute retail transactions with accuracy and drive sales goals, promoting our Judgement Free Zone and encouraging members to achieve their fitness goals.
  • Regularly clean and sanitize all exercise equipment, Black Card spa amenities, and communal spaces, ensuring a safe and healthy environment for our members.
  • Address maintenance and facility concerns, such as broken equipment or safety issues, and report them to management promptly.

Requirements:

  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (training provided by Grand Fitness Mgmt, LLC).
  • Basic computer proficiency.

Why Join Our Team?

  • Competitive hourly rate of $16.
  • Medical benefits.
  • Free Black Card Membership.
  • 401(K) Savings Plan.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.

Health and Safety Requirements:

Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.



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