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Network Analyst II in BTAC
2 months ago
The Broadband Technical Assistance Center (BTAC) is a critical component of Windstream's network operations, providing first and second-level support for broadband customers. As a Technical Lead for BTAC, you will serve as a subject matter expert, responsible for turn-up of new static IP broadband service, configuring customer premise equipment, handling customer escalations, and troubleshooting customer broadband problems.
Key Responsibilities- Turn-up of new static IP broadband service in the Kinetic data network
- Configure customer premise equipment
- Handle customer escalations
- Troubleshoot customer broadband problems
- Create and deliver technical training material
- Mentor newer employees
- Represent BTAC in various company initiatives
- 4-year degree in a technical discipline (engineering, physics, computer science, etc.)
- 5+ years experience with IT/LAN/WAN in an operations or help-desk environment
- 5+ years troubleshooting network elements, protocols, services, and transport layer problems
- Knowledge of central office transport equipment including test methods
- Understanding of ATM and/or frame relay services
- Demonstrated understanding of LAN/WAN fundamentals
- Demonstrated customer service skills
- Intermediate to advanced knowledge of data networking, particularly experience with ATM, ADSL, and/or IP networks is desired
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance
Windstream is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish.
We are an equal opportunity employer and celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law.
