Information Support Specialist
5 days ago
Job Summary:
The State of Kansas is seeking a highly skilled Information Support Analyst to join our team. As a key member of our Information Technology Division, you will provide technical support in a computer service desk environment, ensuring the smooth operation of our systems and services.
Key Responsibilities:
- Provide technical support to KBI staff, agents, and external customers via phone, email, and in-person.
- Assist with provisioning access to information resources, maintaining documentation, and troubleshooting hardware and software issues.
- Monitor and maintain the security of our systems, including cameras and access control systems.
- Provide application support, including troubleshooting and resolving issues related to our systems and services.
- Document all support interactions and maintain accurate records.
- Collaborate with other teams to ensure seamless service delivery.
Requirements:
- High school diploma or equivalent.
- Six months of experience in IT-related systems, including data, voice, and video networks.
- Strong communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Flexibility to work varied shifts, including evenings and weekends.
Preferred Qualifications:
- One year of experience in a help desk or service desk environment.
- Experience with computer software installation and troubleshooting.
- Experience with hardware installation and troubleshooting.
- Customer service experience dealing with problem-solving computer/application issues.
- Experience with network connectivity issues and application troubleshooting.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to [insert contact information].
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