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Fiber Network Specialist
2 months ago
Mercury Broadband is seeking a highly skilled Fiber Network Specialist to join our team. As a key member of our Fiber Services Team, you will be responsible for building and servicing our fiber network.
Key Responsibilities:
- Installation of fiber plant equipment at designated premises
- Assist with new fiber plant construction, vaults, pedestals, and conduit
- Drill and plow operations
- Interact with customers, land owners, and inspectors, representing the company in a professional manner
- Troubleshoot customer equipment at premises
- Troubleshoot and resolve network outages
- Responsible for assigned work orders, ensuring completion and closeout
- Assist Fiber Team Leader and Fiber Foreman with running crews
- Assist in training OSP Technician I and II
- Manage vital business relationships and troubleshoot complex issues
- Respond to and facilitate resolution of Network tickets
- Assist with new site construction, planning, and ordering materials
Requirements:
- Follow directions from Fiber Foreman and Fiber Team Lead
- Comfortable working in the Right of Way, working with shovels
- Primary operation of underground drill rig and vibratory plow
- Knowledge of potholing utilities and marking for utilities
- Knowledge of fiber drop crew to customer premises using vibratory plow
- Follow safety guidelines and safe working practices
- Basic mechanical skills
- Knowledge of and ability to operate basic hand and power tools
- Basic computer skills and proficiency with computers
- Basic computer networking skills and knowledge
- Use of PC-based applications to program and diagnose various communications equipment
- Clean driving record and valid driver's license
- Self-motivated
- Customer service-oriented and professional in appearance
- Ability to communicate effectively, both orally and in writing
- 2 to 4+ years as OSP Technician II or equivalent on-job experience
Company Provided Training:
- Safety training
- First Aid/CPR certified
- OSHA Certifications
- Installation and equipment training
- Ethernet wiring
- Networking Training and Concepts
