IT Systems Analyst
2 weeks ago
The Kansas Bureau of Investigation is seeking a highly skilled IT Systems Analyst to join our team. As a key member of our technology support team, you will be responsible for installing and maintaining critical KBI IT infrastructure, including servers, storage, and hardware. Your exceptional customer service and communication skills will be essential in providing technical support to our employees and ensuring the smooth operation of our systems.
Key Responsibilities- Provide primary LAN/PC/server support
- Deploy system patches on servers and workstations
- Troubleshoot PCs, laptops, software, printers, drivers, faxes, Active Directory, DHCP, DNS, Microsoft applications, and specialized agency applications
- Install and configure new desktop systems, ensuring user requirements are met with regards to applications installed in correlation with KBI IT Standards
- Manage antivirus solutions on clients and ensure agency security policy is enforced
- Develop or maintain procedures and reference material for system operation and technical support
- High School Diploma or equivalent with experience
- Associates degree of Tech School with experience
- College degree in Computer Science, Information Technology, or a related field with experience
- Driver License (In-state travel is expected)
- CompTIA A+ and Network+ Certifications, MSCE, or other relevant certifications
- Network Troubleshooting Experience
- Experience with Windows 10/11, Windows Server 2003-2022, LINUX, Inventory Control concepts, Cisco and Dell Switches, Active Directory, GPO, DHCP, DNS, Microsoft SQL, SQL Express, Oracle, PostgreSQL, VMware ESXi and vSphere, Encryption on files and hardware, Ticketing systems, and serving as an internal escalation point within operations
- As a condition of employment, you will be subject to a pre-employment process to include a polygraph examination, fingerprint-based records check, and comprehensive background investigation, including reference check of past and present employers. The pre-employment process will be waived for current KBI personnel who have previously completed the screening requirements
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