Guest Relations Specialist

2 weeks ago


Charleston, West Virginia, United States Courtyard by Marriott Charleston Waterfront Full time
Position Overview: We are looking for a dedicated Guest Service Agent to become a part of our team on a full-time basis. The Guest Service Agent will serve as the primary point of contact for our guests, ensuring exceptional customer service and a memorable experience during their stay. If you possess a warm demeanor and a strong commitment to hospitality, we invite you to consider this opportunity. Availability on weekends is essential.

Key Responsibilities:
  • Welcome guests with a friendly attitude and create a positive first impression.
  • Efficiently manage the check-in and check-out processes, ensuring accuracy in guest reservations and billing.
  • Address guest inquiries, requests, and concerns in a timely and professional manner.
  • Provide detailed information regarding hotel amenities, services, and nearby attractions.
  • Assist guests with their luggage and arrange transportation as needed.
  • Handle guest feedback and resolve issues to guarantee satisfaction.
  • Maintain an organized and tidy front desk area.
  • Work collaboratively with other hotel departments to enhance the guest experience.
  • Adhere to the hotel's standards for excellence in guest service.
Qualifications:
  • High school diploma or equivalent required.
  • Prior experience in customer service, ideally within the hospitality sector.
  • Outstanding communication and interpersonal skills.
  • Strong ability to solve problems effectively.
  • Willingness to work a flexible schedule, including weekends and holidays.
  • Familiarity with hotel reservation systems and property management software is advantageous.
  • A positive and friendly attitude, dedicated to providing exceptional guest service.
Benefits:
  • Competitive hourly wage of $15/hour.
  • Full-time position with potential for career advancement.
  • Comprehensive benefits package, including health, dental, and retirement plans.
  • Discounted rates on hotel accommodations and access to Marriott brand hotels globally.
  • Opportunities for training and professional development in the hospitality field.
  • A supportive and inclusive workplace culture.
  • Additional Benefits:

    401k Matching, Auro Hotels & Marriott Hotels benefits for friends and family. Medical, Dental, Vision, life insurance, etc. As we continue to expand our network and grow as a company, Auro Hotels is consistently looking for individuals to fill roles in leadership, management, IT, Human Resources, and more. We prioritize the development of our team members into future leaders, making growth and career advancement a source of pride for us.

    Legal:

    Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background checks and substance abuse screenings prior to any employment offer.


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