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Strategic Account Manager
2 months ago
Job Title: Client Partner-Retail
Company: TEPHRA
Location: Chicago Suburb
Job Type: Full-time
Industry: Digital Agency, Management Consultancy, Professional Services
Job Summary:
We are seeking a highly skilled Client Partner-Retail to join our team at TEPHRA. As a Client Partner-Retail, you will be responsible for driving profitable, long-term growth from the account by developing strategic client relationships and partnering with delivery leadership to ensure customer satisfaction.
Key Responsibilities:
- Strategy and Growth:
- Lead account strategy and planning while identifying opportunities of growth in the account
- Develop and strengthen relationships with decision-makers and influencers with the client including executives
- Drive higher value/value-added services and solutions to the client
- Continually increase knowledge of the client's business (and industry) to serve as a trusted advisor
- Accountable for achieving account growth of revenue and margin
- Ensure client satisfaction and drives outcomes
- Liaison with Delivery to ensure client needs are fulfilled effectively
- Manage client expectations and communications flow as it relates to production and internal project teams; negotiate and resolve high-level client issues
- Principal negotiator for client engagements
- Qualifications:
- MBA/BE/B Tech
- Experience building trusted advisor relationships
- Demonstrated organic growth in assigned accounts
- Experience forming and partnering with cross-disciplinary teams within clients
- Selling experience across a wide range of services
- Demonstrated experience delivering strong and persuasive sales presentations
- Extensive external client-facing experience
- Industry experience in healthcare and retail is preferred
- Experience in managing an account P&L
- Extensive client management experience at within a digital agency, management consultancy, or professional services firm
- Experience in software development services
- Minimum of 5 years of progressive work history in a fast-paced technology-led environment
- 4-6 years of program/account management or strategy experience
Requirements:
- 20+ years of experience required for position
- Minimum of 5 years of progressive work history in a fast-paced technology-led environment
- 4-6 years of program/account management or strategy experience
What We Offer:
At TEPHRA, we offer a dynamic and challenging work environment that fosters growth and development. We are committed to providing our employees with the tools and resources they need to succeed.