Strategic Account Manager

4 days ago

Chicago, Illinois, United States Farmer's Fridge Full time

We're seeking a skilled Strategic Account Manager to join our team at Farmer's Fridge. As a key member of our Client Services team, you will be responsible for managing strategic relationships with clients, focusing on onboarding, major events in the client lifecycle, account growth opportunities, and complex escalations.

This role requires a proactive approach to solving nuanced issues, building strong relationships, and acting as the primary point of contact during critical phases of client engagement.

Key Responsibilities:

  • Serve as the main point of contact for major events in the client lifecycle, including installations, moves, and removals, building strong and lasting relationships.
  • Handle escalations from junior account managers, Sales account executives, or clients, providing strategic and sustainable resolution and working with cross-functional teams as needed.
  • Work with internal stakeholders (finance/channel management) to ensure the Fridge portfolio remains optimized.
  • Cross-functional Collaboration: Work closely with Sales, Operations, and other internal teams to align on client expectations and coordinate activities.
  • Salesforce Management: Manage client records, key dates, and stage changes within Salesforce (SF) to ensure accurate tracking of client activities.
  • Mentorship and Leadership: Act as a mentor to the Junior Account Manager, providing guidance and support in resolving more complex client issues.

Requirements:

  • 5+ years of experience in Client Services or Account Management, preferably in a high-growth and fast-paced environment
  • Strong relationship-building and communication skills with the ability to manage complex client interactions.
  • Proficient in Salesforce (SF), CRM tools, and Google Suite.
  • Ability to manage and prioritize multiple tasks while working under tight deadlines.

What We Offer:

  • We encourage business transparency through monthly town hall meetings and weekly financial updates.
  • Happier Workdays - Each day at work should fill you with joy.
  • Never run on empty - Daily Farmer's Fridge meal and office snacks are just some of the offerings to make sure you aren't distracted by a growling stomach.
  • Recharge with our paid sabbatical program after four years of service.
  • You'll grow and help grow the company through cross-functional collaboration, open access to leadership, and regular business updates.
  • You can also impact your bottom line by participating in our 401(k) plan that includes a company match with immediate vesting.

Farmer's Fridge Diversity Statement:

We are committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. We are committed to providing equal employment opportunity in all employment practices, including hiring, without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, age, disability status, veteran status, or any other characteristic protected by federal, state or local law.

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