Service Advisor

5 days ago


Jacksonville, Florida, United States Car Spa, Inc. Full time
Job Description

Job Title: Service Advisor

Location: Jacksonville, Florida

Reports To: General Manager and Car Wash Assistant Manager

FLSA Status: Hourly – Non-Exempt

About Car Spa, Inc.:

As a leading provider of high-end cleaning and detailing services, Car Spa, Inc. has been synonymous with excellence in automotive care since its establishment in Jacksonville, Florida in 1999. Our commitment to delivering an unforgettable experience to each and every customer has solidified our position as a trusted name in the industry.

Our Mission:

To provide exceptional service and unparalleled quality to our customers, while fostering a culture of innovation and excellence within our organization.

Essential Duties and Responsibilities:

  • Customer Interaction: Execute the 7-step customer interaction model with precision and enthusiasm, prioritizing customer satisfaction and exceeding sales goals.
  • Transaction Processing: Conduct efficient processing of customer transactions using various payment methods at the entrance to the tunnel.
  • System Operation: Proficiently operate Point-of-Sale System and Tunnel Control System, ensuring seamless service delivery.
  • Vehicle Protection: Safeguard vehicle accessory items susceptible to damage in the car wash tunnel, demonstrating meticulous attention to detail.
  • Customer Inquiry: Address customer inquiries regarding Car Spa's comprehensive range of services with clarity and professionalism.
  • Cross-Training: Maintain versatility by undergoing cross-training to perform all vehicle services, including car wash and express detail services.
  • Additional Responsibilities: Fulfill additional responsibilities as delegated by management, exhibiting flexibility and a proactive approach.

Working Conditions:

  • Outdoor Environment: Embrace working outdoors in diverse weather conditions, demonstrating resilience and adaptability.
  • Safety Protocols: Prioritize safety in a dynamic environment with constant traffic movement, remaining vigilant and agile.
  • Physical Agility: Demonstrate physical agility by accessing all areas of vehicles, necessitating bending, reaching, stooping, and stretching.

Qualifications:

Mandatory:

  • Customer Service Experience: Previous experience in delivering exceptional customer service, showcasing strong interpersonal skills.
  • Communication Skills: Proficient communication abilities, enabling effective interaction with customers and team members.

Preferred:

  • Sales Experience: Proven track record in sales, leveraging persuasive communication to drive revenue growth.

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