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Automotive Service Consultant

2 months ago

Jacksonville, Florida, United States Christian Brothers Automotive Full time
Job Overview

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our customers look to when they need help with their vehicle. You are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.

Key Responsibilities
  • Greet every customer with hospitality and respect
  • Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand
  • Manage the store's workflow in an effective and efficient manner
  • Consistently and effectively sell our services without jeopardizing honesty and integrity
  • Maintain a positive attitude and team atmosphere at all times
  • Communicate on the phone in a clear professional manner
  • Build long-term relationships between the store, yourself and the customer
  • Directs, coordinates, and participates in performing customer service activities
  • Shuttle customers as needed in CBA branded vehicle
  • Ensure that all repairs are performed to proper specifications.
  • Work together as a team and assist other employees as needed.
Qualifications
  • Current driver's licenses
  • Driving record acceptable to our current insurance carrier
  • Proficiency in Windows based computer software and automotive store applications
  • Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role