Automotive Service Consultant
2 weeks ago
Company: Butler Automotive Group
Position: Service Advisor / Service Writer
Department: Service Department
Reports To: Service Manager
WHY WORK WITH US?
- Supportive work atmosphere with a flexible schedule, no Sundays.
- Competitive compensation structure, featuring weekly, monthly, and yearly bonuses.
- Opportunities for career advancement within a growing organization.
- Additional incentives provided directly from manufacturers.
- Comprehensive training from experienced managers with a track record of success.
- Excellent employee benefits.
- Attractive vehicle lease program.
POSITION SUMMARY
The Service Advisor is responsible for selling and scheduling necessary service work within the service department.
KEY RESPONSIBILITIES include, but are not limited to:
- Scheduling service appointments and gathering customer and vehicle information prior to arrival.
- Welcoming customers promptly and courteously while collecting vehicle details.
- Accurately documenting customer vehicle issues on repair orders.
- Conducting test drives with customers as needed to verify concerns or referring to a technician.
- Reviewing service history, inspecting vehicles, and suggesting additional services as necessary.
- Advising customers on vehicle maintenance in line with manufacturer specifications.
- Providing detailed and accurate written estimates for labor and parts.
- Establishing a 'promised time' for service completion and coordinating with dispatch as needed.
- Securing customer signatures on repair orders and providing copies to customers.
- Determining customer payment methods and obtaining necessary credit approvals.
- Informing dispatch of incoming work and monitoring repair progress throughout the day.
- Communicating with customers regarding any changes in estimates or timelines, ensuring proper authorization for additional repairs.
- Implementing and maintaining a service marketing strategy.
- Reviewing repair orders to confirm completion of work and ensuring all additional work is authorized.
- Ensuring vehicles are parked in designated areas, secured, and that keys are stored properly.
- Keeping service department forms, menus, and pricing guides current.
- Explaining completed work and associated charges to customers.
- Implementing quality control measures to minimize comebacks.
- Maintaining high standards of customer satisfaction.
- Handling phone inquiries regarding appointments and ongoing work.
- Inspecting vehicles for bodywork needs and providing estimates as necessary.
- Overseeing the cleaning and preparation of new and used vehicles.
- Maintaining a professional appearance and a tidy work environment.
SUPERVISORY ROLE
This position does not include supervisory responsibilities.
EDUCATION AND EXPERIENCE
A one-year certificate from a college or technical school; or three to six months of related experience and/or training; or an equivalent combination of education and experience.
QUALIFICATIONS
To excel in this role, an individual must successfully perform each essential duty. The qualifications listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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