Customer Support Specialist II
2 weeks ago
Company Overview:
Mohawk Industries, Inc. is a leading manufacturer in the tile and natural stone sector, committed to excellence and innovation.
Role Overview:
The Customer Service Representative II plays a vital role in ensuring seamless communication between the company and its clientele. This position is essential for delivering top-notch service and support.
Key Responsibilities:
- Manage customer accounts, including order entry, inquiries, product details, order status, pricing, stock availability, and logistics.
- Handle a high volume of incoming calls in a call center setting, utilizing Automated Call Distribution (ACD) systems.
- Process sales orders, manage faxes, and prepare various reports.
- Collaborate with internal teams and service centers to resolve customer inquiries and issues from order placement to delivery.
- Participate in special projects and undertake additional responsibilities as necessary.
Qualifications:
A High School Diploma or GED is required, along with a minimum of two years of experience in a call center or customer service environment. Experience in customer account management is preferred, and familiarity with the textile industry is advantageous.
Benefits:
We offer a competitive salary and a comprehensive benefits package, including:
- 401k Company Match
- Employee Purchase Discounts
- Tuition Reimbursement
Mohawk Industries is proud to support military personnel, veterans, and their families.
Equal Opportunity Employer:
Mohawk Industries, Inc. is committed to fostering an inclusive workplace and is an Equal Opportunity Employer, including disability/veteran status.
-
Customer Support Specialist II
1 week ago
Houston, Texas, United States Westinghouse Electric Company Full timeWe are seeking a Customer Support Specialist II for a contract opportunity with our client, Westinghouse Electric Company. This role is essential in the Retail Energy Sector. The ideal candidate will have a solid background in the retail energy field, demonstrating a comprehensive understanding of industry regulations and standards. Exceptional...
-
Customer Support Specialist II
2 weeks ago
Houston, Texas, United States Westinghouse Electric Company Full timeWe are seeking a Customer Support Specialist II for our esteemed client, Westinghouse Electric Company. This role is a contract position focused on providing exceptional service in the Retail Energy sector. Position Overview:The ideal candidate will possess a solid background in the retail energy field, demonstrating a comprehensive understanding of the PUCT...
-
Bilingual Customer Support Specialist II
1 week ago
Houston, Texas, United States Deans Professional Services Full timeJob OverviewDean's Professional Services is seeking a qualified Bilingual Customer Support Specialist II to join our team. This role is essential for providing support in a prominent Healthcare Organization. Candidates must be proficient in both English and Spanish.The Bilingual Customer Support Specialist II will be responsible for addressing incoming...
-
Customer Support Specialist II
1 week ago
Houston, Texas, United States Westinghouse Electric Company Full timeWe are seeking a Customer Support Specialist II for our client, Westinghouse Electric Company. This role is a contract position focused on providing exceptional service in the retail energy sector.Position Overview:The ideal candidate will have a solid background in the retail energy field, with a thorough understanding of the PUCT regulations relevant to...
-
Customer Support Specialist II
1 week ago
Houston, Texas, United States Westinghouse Electric Company Full timeWe are seeking a Customer Support Specialist II for our esteemed client, Westinghouse Electric Company. This role is a contract position aimed at providing essential support in the Retail Energy Sector.The ideal candidate will possess a robust background in the retail energy field, demonstrating familiarity with the PUCT regulations and standards pertinent...
-
Customer Support Specialist II
2 weeks ago
Houston, Texas, United States Westinghouse Electric Company Full timeWe are currently seeking a Customer Support Specialist II for our client, Westinghouse Electric Company. This role is a contract position focused on Sales Support within the Retail Energy sector. The ideal candidate will have a background in the retail energy field, with a solid understanding of the PUCT regulations and standards relevant to the energy...
-
Customer Support Specialist II
2 weeks ago
Houston, Texas, United States Mohawk Industries Inc Full timePosition Title: Customer Service Representative IICompany Overview:Mohawk Industries, Inc. is a leading manufacturer in the tile and natural stone sector, recognized for its commitment to quality and innovation.Role Overview:The Customer Service Representative II plays a crucial role in ensuring a seamless interaction between the company and its clientele....
-
Customer Support Specialist II
2 weeks ago
Houston, Texas, United States Calpine Full timePosition OverviewThe Customer Relations Agent II plays a vital role in ensuring the seamless resolution of customer inquiries and concerns. This position is essential for maintaining high levels of customer satisfaction and operational efficiency.Key ResponsibilitiesHandle incoming customer service inquiries, primarily focusing on commercial and complex...
-
Customer Support Specialist II
2 weeks ago
Houston, Texas, United States AP Recruiters & Associates Full timeJob OverviewPosition: Customer Service Representative II - Sales SupportThis role demands critical thinking and decision-making skills to address and resolve complex customer inquiries, requests, and complaints related to billing and corporate policies. The position focuses on maintaining positive public relations and effectively managing revenue risks.Key...
-
Customer Support Specialist II
2 weeks ago
Houston, Texas, United States Callapg Full timeCustomer Service Rep IIPosition OverviewThe Customer Service Rep II will play a crucial role in delivering exceptional service to our clientele through various communication channels. Responsibilities encompass responding to incoming inquiries, engaging with customers via electronic correspondence, and managing orders through different platforms.Key...
-
Customer Support Coordinator II
3 days ago
Houston, Texas, United States USA Sports Inc. Full timeJob DescriptionJob Title: Customer Support Coordinator IICompany: USA Sports, Inc.Location: HoustonJob Type: Full-timeWe are seeking a detail-oriented and highly organized Sales Operations Specialist to support our team in the fitness industry. The Customer Support Coordinator II will play a crucial role in ensuring the smooth functioning of sales operations...
-
Technical Support Specialist II
2 weeks ago
Houston, Texas, United States The Brixton Group Full timePosition Overview:As a Level II Helpdesk Specialist at The Brixton Group, you will play a crucial role in providing exceptional technical support to our clients. Your expertise will help ensure smooth operations and enhance user satisfaction.Key Responsibilities:Exhibit a proactive attitude and demonstrate the ability to independently resolve issues.Utilize...
-
Administrative Support Specialist II
13 hours ago
Houston, Texas, United States Texas Department of Aging & Disability Services Full timeJob Summary: The Texas Department of Aging & Disability Services is seeking a highly organized and detail-oriented Administrative Support Specialist II to join our team. As an Administrative Support Specialist II, you will provide internal administrative support, including disseminating information, maintaining filing systems, and preparing reports and...
-
Technical Support Specialist II
2 weeks ago
Houston, Texas, United States The Brixton Group Full timePosition Overview:As a Level II Helpdesk Specialist, you will play a crucial role in providing exceptional technical support to our clients. Your responsibilities will include:Positive Attitude: Demonstrate a proactive approach and a can-do attitude while addressing technical issues.Communication Skills: Utilize excellent phone etiquette along with strong...
-
Behavioral Support Specialist I, II
2 weeks ago
Houston, Texas, United States Hawaii State Department of Education Full timeThis announcement is intended to recruit for Behavioral Support Specialist roles that deliver essential services to students within the educational framework. The designated level for these roles is Behavioral Support Specialist II, while applications are also welcomed for Behavioral Support Specialist I to address potential recruitment...
-
Technical Support Specialist II
2 weeks ago
Houston, Texas, United States The Brixton Group Full timePosition Overview:As a Level II Helpdesk Specialist at The Brixton Group, you will play a crucial role in providing exceptional technical support to our clients. Your expertise will help in resolving complex issues and ensuring a seamless user experience.Key Responsibilities:Exhibit a proactive approach and maintain a positive demeanor while addressing...
-
Technical Support Specialist II
2 weeks ago
Houston, Texas, United States The Brixton Group Full timePosition Overview:As a Level II Helpdesk Specialist at The Brixton Group, you will play a crucial role in ensuring our clients receive exceptional technical support. Your responsibilities will include:Positive Engagement: Maintain a constructive attitude and demonstrate initiative while addressing technical issues independently.Communication Excellence:...
-
Customer Experience Specialist II
13 hours ago
Houston, Texas, United States ENGIE North America Inc. Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Specialist II to join our team at ENGIE North America Inc. This role is responsible for analyzing and resolving complex customer complaints, providing brokerage support, and serving as the primary point of contact for resolving and de-escalating customer issues.Key ResponsibilitiesResearch and...
-
Technical Support Specialist II
1 week ago
Houston, Texas, United States K2 Services Full timeJob OverviewPosition Summary:The Technical Support Specialist II role is a proactive, technology-driven, customer-focused professional dedicated to assisting K2 Services. This position involves working collaboratively with a team of IT experts to deliver in-house technical support for PC hardware and software.Core Responsibilities:Deliver exceptional...
-
Customer Relations Specialist II
2 weeks ago
Houston, Texas, United States ENGIE North America Inc. Full timePosition OverviewAs a Customer Relations Specialist II at ENGIE North America Inc., you will play a pivotal role in addressing and resolving intricate issues that exceed the capabilities of frontline staff.Key ResponsibilitiesAct as the main contact for de-escalating customer grievances, ensuring a superior level of customer satisfaction.Conduct thorough...