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Customer Support Specialist II

2 months ago

Houston, Texas, United States Mohawk Industries Inc Full time
Position Title: Customer Service Representative II

Company Overview:

Mohawk Industries, Inc. is a leading manufacturer in the tile and natural stone sector, recognized for its commitment to quality and innovation.


Role Overview:

The Customer Service Representative II plays a crucial role in ensuring a seamless interaction between the company and its clientele. This position is responsible for addressing customer inquiries, processing sales transactions, and providing essential support to both walk-in customers and those reaching out via phone.


Key Responsibilities:
  • Manage customer accounts, including order entry, inquiries, product information, and order status updates.
  • Handle a high volume of inbound calls, ensuring prompt and effective responses to customer needs.
  • Collaborate with internal teams to resolve customer issues and facilitate order delivery.
  • Participate in special projects and undertake additional duties as required.

Qualifications:

Applicants should possess a High School Diploma or GED equivalency, along with a minimum of two years of experience in a call center or customer service environment. Experience in customer account management is preferred, and familiarity with the textile industry is a plus.


Benefits:

We offer a competitive salary and a comprehensive benefits package, which includes:

  • 401k Company Match
  • Employee Purchase Discounts
  • Tuition Reimbursement

Mohawk Industries is committed to fostering an inclusive workplace and values the contributions of military veterans and their families.