Current jobs related to Customer Relations Specialist II - Houston, Texas - ENGIE North America Inc.
-
Customer Experience Specialist II
4 weeks ago
Houston, Texas, United States ENGIE North America Inc. Full time{"title": "Customer Experience Specialist II", "description": "Job SummaryWe are seeking a highly skilled Customer Experience Specialist II to join our team at ENGIE North America Inc. This role is responsible for analyzing and resolving complex customer complaints, providing brokerage support, and identifying system issues or process gaps impacting the...
-
Customer Relations Specialist
4 weeks ago
Houston, Texas, United States Wisenbaker Full timeJob Title: Customer Relations SpecialistWisenbaker is seeking a highly skilled Customer Relations Specialist to join our team. As a key member of our Inside Operations department, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Act as the internal customer...
-
Customer Experience Specialist II
2 weeks ago
Houston, Texas, United States ENGIE Full timeAbout the RoleThis is a Contract Position that requires a high level of customer satisfaction. As our Customer Experience Specialist II, you will be responsible for analyzing and resolving complex issues that cannot be managed at the frontline level.Key ResponsibilitiesDe-escalate internal and external customer complaintsResearch Public Utility Commission...
-
Customer Experience Specialist II
4 weeks ago
Houston, Texas, United States ENGIE Full timeAbout the RoleENGIE is seeking a highly skilled Customer Experience Specialist II to join our team. As a key member of our customer service team, you will be responsible for analyzing and resolving complex customer issues, providing exceptional customer service, and ensuring a high level of customer satisfaction.Key ResponsibilitiesAnalyze and resolve...
-
Customer Relations Specialist
2 weeks ago
Houston, Texas, United States Texas Affluent Inc Full timeCustomer Relations SpecialistWe are seeking a highly skilled and customer-focused professional to join our team at Texas Affluent Inc. The ideal candidate will be responsible for managing customer relationships and ensuring a positive customer experience.Key Responsibilities:Provide exceptional customer service and support through timely and effective...
-
Customer Experience Specialist II
2 weeks ago
Houston, Texas, United States ENGIE North America Inc. Full timeJob SummaryENGIE North America Inc. is seeking a highly skilled Customer Experience Specialist II to join our team. As a key member of our customer experience team, you will be responsible for analyzing and resolving complex customer issues that cannot be managed at the frontline level.Key ResponsibilitiesAnalyze and resolve complex customer complaints,...
-
Customer Experience Specialist II
3 weeks ago
Houston, Texas, United States ENGIE North America Inc. Full timeJob SummaryENGIE North America Inc. is seeking a highly skilled Customer Experience Specialist II to join our team. As a key member of our customer experience team, you will be responsible for analyzing and resolving complex customer issues that cannot be managed at the frontline level.Key ResponsibilitiesAnalyze and resolve complex customer complaints,...
-
Fraud Prevention Specialist II
2 weeks ago
Houston, Texas, United States Stellantis Financial Services US Full timeJob Title: Fraud Prevention Specialist IIStellantis Financial Services US is a leading provider of financial services to the automotive industry. We are seeking a highly skilled Fraud Prevention Specialist II to join our team.Job Summary:The Fraud Prevention Specialist II is responsible for investigating and preventing fraud to mitigate the risk of loss to...
-
Fraud Prevention Specialist II
3 weeks ago
Houston, Texas, United States Stellantis Financial Services US Full timeJob Title: Fraud Prevention Specialist IIStellantis Financial Services (SFS) is a leading captive finance company for one of the world's top automakers. We're seeking a highly skilled Fraud Prevention Specialist II to join our team.Job Summary:The Fraud Prevention Specialist II is responsible for investigating, detecting, and preventing fraud to mitigate the...
-
Title Specialist II
3 weeks ago
Houston, Texas, United States Della Infotech Full timeJob Title: Title Curative Specialist IIAt Della Infotech, we are seeking a highly skilled Title Curative Specialist II to join our team. As a key member of our title operations, you will be responsible for resolving routine title issues, executing title curative actions, and maintaining a high level of customer service.Key Responsibilities:Resolve routine...
-
Title Specialist II
2 weeks ago
Houston, Texas, United States Della Infotech Full timeJob Title: Title Curative Specialist IIAt Della Infotech, we are seeking a highly skilled Title Curative Specialist II to join our team. As a key member of our title operations team, you will be responsible for resolving routine title issues, executing title curative actions, and maintaining a high level of customer service.Key Responsibilities:Resolve...
-
Installation Engineer II
4 days ago
Houston, Texas, United States TechnipFMC plc Full timeA critical component of our team, the Installation Engineer II - Controls Specialist, plays a vital role in ensuring proper planning and execution of post-manufacturing services to our customers.Responsibilities include:Field installation supportTechnical documentationProduct design review and validationTechnical planningCustomer interfaceProject...
-
Customer Relations Specialist
3 weeks ago
Houston, Texas, United States Houston Consumer Connect Full timeAbout Us: At Houston Consumer Connect, we prioritize our valued clients and align with their aspirations for growth. Our success in fostering enduring and fruitful business relationships stems from our committed Client Relations and Customer Service Team. Their relentless dedication to delivering exceptional service has significantly enhanced the quality of...
-
Customer Relations Specialist
2 months ago
Houston, Texas, United States Houston Consumer Connect Full timeAbout Us: At Houston Consumer Connect, we prioritize our valued clients and align with their aspirations for growth. Our commitment to fostering enduring business relationships is reflected in the exceptional efforts of our Client Relations and Customer Service Team. As we embark on an exciting phase of expansion, we are eager to enhance our team with...
-
Fraud Prevention Specialist II
3 weeks ago
Houston, Texas, United States Stellantis Financial Services US Full timeJob Title: Fraud Prevention Specialist IIJob Summary:The Fraud Prevention Specialist II plays a critical role in protecting Stellantis Financial Services US from financial losses due to fraudulent activities. This position requires a detail-oriented individual with strong analytical skills to investigate, detect, and prevent fraud.Key Responsibilities:Fraud...
-
Customer Relations Specialist
2 weeks ago
Houston, Texas, United States Peter Mugo - State Farm Agent Full timeJob OverviewAs a Customer Relations Representative with Peter Mugo - State Farm Agent, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences. We seek a motivated self-starter who thrives in a fast-paced environment and is enthusiastic about the role insurance and financial products play...
-
Customer Relations Specialist
2 weeks ago
Houston, Texas, United States Andre Maule - State Farm Agent Full timeCustomer Relations RepresentativeAre you a customer-focused individual who thrives on building strong relationships and delivering exceptional service? Do you have a passion for helping others and making a positive impact? If so, we may have the perfect opportunity for you.Responsibilities:Forge lasting relationships with customers and proactively follow up...
-
Customer Relations Specialist
1 week ago
Houston, Texas, United States Andre Maule - State Farm Agent Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will be responsible for forging enduring customer relationships and proactively following up to ensure continued satisfaction.Key Responsibilities:Employ a customer-centric, needs-based...
-
Clinical Specialist II
7 days ago
Houston, Texas, United States Boston Scientific Full timeAbout the RoleThe Clinical Specialist II - AF Solutions will promote and support the Watchman product line through education of current and potential customers within a defined area. The clinical specialist will provide clinical education, sales strategy, and support to assist in achieving or exceeding projected sales goals and increasing sales revenues...
-
Customer Service Representative II
1 month ago
Houston, Texas, United States CSW Industrials Inc. Full timeJob Title: Customer Service Representative IIJob Summary:RectorSeal, a leading provider of innovative solutions, is seeking a highly skilled Customer Service Representative II to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, resolving complex issues, and driving customer...
Customer Relations Specialist II
2 months ago
As a Customer Relations Specialist II at ENGIE North America Inc., you will play a pivotal role in addressing and resolving intricate issues that exceed the capabilities of frontline staff.
Key Responsibilities- Act as the main contact for de-escalating customer grievances, ensuring a superior level of customer satisfaction.
- Conduct thorough investigations into Public Utility Commission (PUC) complaints and provide necessary feedback to regulatory bodies.
- Support brokerage functions by managing inquiries, generating reports, and addressing escalations.
- Identify and report system deficiencies or procedural gaps that affect customer experiences.
- Share your expertise with colleagues, offering training and support as needed.
- Provide supplementary assistance to the call center, manage contract modifications, and undertake other related tasks as required.
The ideal candidate will possess:
- A Bachelor's degree in Business Administration, Communications, Marketing, or a related discipline.
- A minimum of three years of experience in the Retail Electric Provider (REP) sector, particularly within the Commercial segment or a comparable field.
- Exceptional analytical and problem-solving abilities, with a strong sense of urgency and meticulous attention to detail.
- Proficiency in managing multiple priorities simultaneously, adapting to the complexity of cases and business demands.
- A foundational understanding of ERCOT and Non-ERCOT Markets (PJM, MISO, NYISO, NEPOOL) and intermediate skills in Microsoft Outlook, Word, and Excel.
- The ability to work autonomously and collaboratively, effectively communicating across departments such as Customer Operations and Sales.
- A leadership mindset that fosters empowerment and support within a customer-focused culture.
This position is eligible for a hybrid work arrangement and requires adherence to all ENGIE ethics and safety policies.
Compensation and BenefitsSalary Range: $53,900 - $77,175 USD annually. This range reflects the average expected compensation for a qualified candidate, with actual salary dependent on various factors including geography, experience, and education.
In addition to competitive base pay, this role is eligible for a bonus/incentive plan.
ENGIE offers a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, short-term and long-term disability coverage, an Employee Stock Purchase Plan (ESPP), and generous paid time off, including wellness days and holidays.
We are committed to supporting the well-being of our employees and their families, providing supplemental benefits that enhance emotional and physical health throughout various life stages.
Why Choose ENGIE?ENGIE North America is at the forefront of the Zero-Carbon Transition, dedicated to developing energy solutions that are renewable, efficient, and accessible.
We prioritize diversity, equity, and inclusion, striving to create an equitable workplace for all employees.
ENGIE is an equal opportunity employer, committed to maintaining a work environment free from discrimination and harassment.
All qualified applicants will be considered for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other legally protected status.
