Customer Support Specialist II

2 weeks ago


Houston, Texas, United States Calpine Full time
Position Overview

The Customer Relations Agent II plays a vital role in ensuring the seamless resolution of customer inquiries and concerns. This position is essential for maintaining high levels of customer satisfaction and operational efficiency.

Key Responsibilities
  • Handle incoming customer service inquiries, primarily focusing on commercial and complex accounts.
  • Provide training and support to new team members on fundamental customer care responsibilities.
  • Collaborate with other departments to ensure comprehensive solutions for customer issues.
Skills and Qualifications

The ideal candidate will possess strong communication skills, a customer-centric mindset, and the ability to navigate complex service scenarios effectively.



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